Thank you for your unwavering partnership in our shared mission to slow the spread of COVID-19 and protect North Carolina families. Governor Cooper and the North Carolina Department of Health and Human Services (NCDHHS), working alongside Local Health Departments and community partners like you, are committed to responsibly easing stay-at-home restrictions. We all want to get back to enjoying things like family gatherings, pastimes, and community events outside of our homes.
Today, NCDHHS is announcing new testing and contact tracing tools to help slow the spread of COVID-19. As we continue to increase testing and expand contact tracing, we want to ensure each and every person has the information and support they need to protect themselves and their loved ones. By working together and each doing our part, we will slow the spread of this virus.
We are asking for your help to share information and increase awareness of the COVID-19 Community Team (what North Carolina is calling our contact tracers) and new tools being launched today. These tools and supports are described below. We have also included a promotional toolkit to help share these new resources with your community.
New Testing Tools for Everyone to Use
There are several new digital tools available to help expand testing capacity, streamline contact tracing efforts, and provide members of your community with guidance on how to protect themselves and their families. These tools include:
The COVID-19 Community Team
The COVID-19 Community Team is made up of trained Local Health Department staff and Community team members who are serving as contact tracers across the state.
Team members reach out to people who have tested positive for COVID-19, or anyone who has been near someone with COVID-19, and get them the information and support they need. This support can include helping someone understand what it means to have been exposed to COVID-19, how to monitor their symptoms, when to get tested, if needed, and how to protect their loved ones.
When the COVID-19 Community Team reaches out, it is important that people answer the call. Individuals being contacted would get an initial text from the number 45394 or email from NC-ARIAS-NoReply@dhhs.nc.gov with follow-up phone calls from NC OUTREACH (844-628-7223) or the Local Health Department. The Community Team represents North Carolinians across the state and will be available to provide support and information in multiple languages.
A Promotional Toolkit to Help Spread the Word
To help you get the word out about the COVID-19 Community Team and the new tools announced today, we have created a promotional toolkit that we hope you will use. This shared message helps us all overcome misinformation and ensure that everyone is getting the right information. The toolkit includes:
You can find the toolkit resources at covid19.ncdhhs.gov/preventandprotect.
We sincerely hope this promotional toolkit will be a helpful resource as we all work to ensure North Carolinians have the support and information they need to protect themselves and their loved ones.
Thank you for your continued support of North Carolina’s COVID-19 testing and contact tracing efforts and for your commitment to ensuring our communities are informed and supported.
Michael Leighs, MPP
Director of Intergovernmental Affairs
NC Department of Health & Human Services
#StayStrongNC and get the latest at nc.gov/covid19