Covid Quarantine Guidelines
When someone has been in close contact (within 6 feet for 15 minutes or longer) with someone known to have COVID-19, they should quarantine for 14 days from the last date of exposure to that person. There are times quarantine could be shorter than 14 days but this is based on public health risk and individual cases. For example, if someone works in a high risk setting like a nursing home, we would recommend quarantine for the full 14 days. The goal of this is to limit the spread of the virus. For specific situations, we would provide public health guidance to determine the length of quarantine and protect public health.
For someone who has tested positive for COVID-19, they should remain at home and not go to work for at least 10 days from the start of their symptoms or date of positive test if they do not have symptoms. The 10 days is determined because that is typically the amount of time someone is contagious.
More information about quarantine can be found here – https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html
APP Healthcare is notified of all positive COVID-19 results and have staff to reach out to those individuals, in addition to close contacts who may be identified.
For the concern of people not being able to reach us on the phone, we are experiencing extremely high volumes of calls each day. We understand this is leading to some frustration in the community but we appreciate everyone’s patience as we return phone calls and emails as efficiently as we can. The best place for someone to ask COVID-19 related questions is by calling our COVID-19 call center at (828) 795-1970. This is staffed 7 days a week. Since we are experiencing high call volumes, if someone doesn’t get an answer right away, they can leave a voicemail and we will return their call as soon as possible. As another option, people can email [email protected].